Nonna's Judging You Return Policy

Something faulty or damaged?

If your order arrives faulty or damaged, please get in touch and provide your order number along with photos showing the issue.

Please keep the item and its original packaging while we sort things out.

Your rights under the Australian Consumer Law still apply.

Changed your mind? No problem, Nonna doesn't judge.

Change-of-mind returns are accepted within 15 days of delivery.

Items must be unused and returned in their original condition and packaging. Proof of purchase is required, so please include your order number or email invoice.

Return postage for change-of-mind returns is at the customer's expense.

Once your return has been received and checked, please allow up to 7 days for your refund to be processed.

Uncollected / Return to Sender parcels

If an order is returned to Nonna's Judging You because it was not collected from a post office, parcel collection point or courier depot, the customer will be responsible for the cost of resending the order.

If your parcel is returned because of an error made by Nonna's Judging You, we'll of course cover the cost of resending it.